07 Jan technology in hospitality industry 2020
Future technology in the hospitality industry would need hi-speed internet as a basic necessity. The internet has helped to make it easy to access information. Most of the innovation in the hospitality industry is powered by technology. Technology in the hotel industry is creating opportunities like never before. AI is redefining the hospitality industry in many ways. Typically, hotels follow the travel industry when it comes to the adoption of new technology. In today’s technology era, everyone is spending on mobile technology and better usage of customer data. However, as far as growth in the hospitality industry is concerned, technology to help understand the customer better using data analytics seems like a clear winner for the future. We are sure that most of you agree on the same by now. Even better, this hospitality industry technology allows them to offer late check-outs for an additional charge. Guests may, for instance, turn the air conditioner on through their entertainment portal, to ensure optimal temperature when they enter the room. While augmented reality (AR) has yet to become a prominent feature of most current trends in the hospitality industry, consumers should expect to see more adoption within the industry in the next few years. The hospitality industry developing its own mobile apps. So how does technology make a difference when it comes to beating the competition? The concluded event in 2018 say over 7000 visitors and was attended by 2… Or is it? Mobile technology has now enabled hotels to introduce digital key. In the hotel and hospitality industry, technology has helped make many hotels and resorts more efficient as ones that are capable of providing better service for their guests. Let’s discuss the numbers before we start the discussion of the importance of Online reputation management for the Hotels. Almost all big businesses are successfully implementing intelligent technologies in their industry. So, the short explanation of it is a view of the physical real-world environment with a computer-generated image projection, changing the perception of reality. In 2020, experts expect to see this trend continue with brands implementing the latest and greatest at their properties. That’s right; the virtual concierge does everything, it helps guests make dining reservations, ask for driving directions, check entertainment tickets, book spa appointments as well as order in-room service, housekeeping, additional towels, and whatnot. SOEG Career & Learning portal aims to understand the pain points of professionals looking for career growth and then makes every effort to provide innovative solutions. Just imagine as a guest, planning out your day way more efficiently from the comfort of your room using your hotel entertainment portal and virtually levitating over the biggest shopping center in the city to see if they have some of your favourite places to shop. Use of digital technology is now part and parcel of a seamless guest experience, but hoteliers are not moving fast enough to ensure the journey is as smooth and personalised as it could be. These apps deliver everything, from emergency info to deal notification and hotel services. The latest advancements of IT in the hotel industry have played an instrumental role in enhancing the guest experience. With the arrival of vaccines, the hospitality industry is starting to regain some optimism about the future. It’s easy to assume guests prefer the “human” touch, but we should be careful of making such assumptions. 2021 may be the year when more and more organisations start using the same to enhance the customer experience. This is probably the most important one in the hospitality technology trends list of 2020 and 2021. Smart appliances and automation solutions are a miracle in disguise, suggest the current trends in the hospitality industry. The visitors’ biometrics are used to shorten the check-in and check-out processes. In the year of 2020, it’s very likely that almost all industries will be impacted by new waves of digital innovation in some way, shape or form and as current trends in the hospitality industry suggest the industry is looking to shift focus to new environments in order to satisfy consumer’s ever growing curiosity of choice and personalized digital content at the tip of their fingertips. Now, let’s dwell deeper into these and we can ensure that hospitality technology is making things more interesting for both the industry professionals and end-users. As futuristic that all of this sounds, AI is not the only technology on the horizon. Hospitality industry through data analytics can now understand and serve the customer better. Hotels and restaurants now use guest apps to offer better, more personalised experience throughout their stay. So, whether it’s about social media or your money website, you must be aware of the benefits of cloud computing. With Blockchain as a digital ledger that is incorruptible, the hospitality industry is set to benefit if incorporated properly. There is always a flip side to everything and technology also has its own pros and cons. Or peaking behind a curtain of the museum you read about in a city brochure to make sure if this is how you want to spend the afternoon with your family. This is even more important for the hospitality and travel industry. It is one of hyper-personalization and privacy; automation and high-touch interactions; sustainability and indefatigable demand. Simply put, technology makes life easier for many guests, and here is how. 2020 will bring us more technology in hotels including augmented reality, biometrics and of course voice assistants. That’s where the use of Internet of Things (Or IoT) and smart in-room gadgets come in handy. 2020 is positioned to be an exciting, revolutionary time for the hospitality industry. The main reason for the change, besides personalized content being the most important on the list, is also the way personalized content is being offered to the customer, whose needs are constantly changing with technology as well. Subscribe. Improving operational efficiency and tech stacks . This is one of the Hospitality Technology trends that may very well catch up in 2021. Commoditization of software has made it easier for even Limited-Service Hotels and Select Service Hotels to have guests experience enhancing and analytics software installed on top of the regular point of sale software. A lot of the potential guests would not book a hotel if there are no online reviews. However, on the porch of recovery, businesses should consider the future direction of hotel technology trends . Lauren Laporte. There is much more to technology and trends in the hospitality industry than what has been mentioned in this post. AI has only recently started entering the mainstream marketplace, but it will surely play a profound role in all latest trends in hospitality industry as its presence only grows. Cloud computing today impacts almost all companies and all devices. Well, our very own Hospitality industry is still cautious in terms of diving deep into AI. From switching on our bedroom lights to driving our car, technology has got our backs. AR-powered signs can equip hotel managers as well as restaurant owners with the ability to route customers to specific locations, including pickup or check-in points, making it easy to navigate around the hotel and other areas. Many of today’s travellers and especially younger generations (millennials, generation Z), expect personalized experiences and offers. Exciting chatbots to enhance customer service, Personalised services through self-improving AI-based apps. In 2020 luxury hotels … The main reason for the change, besides personalized content being … And for good reason. While AI is going to give new dimensions of the Hospitality industry through helping manage big data and in the management and integration of booking platforms, it will take customer service to the next level. The most obvious manifestation of information technology in the hotel industry is in the bookings. The good news is that hospitality technology has come a long way over the years. Hotel brands such as Hilton and Starwood are already reaping big from this hospitality technology for hotels. Virtual concierge is so hot right now in hospitality tech that it has aroused the attention of Caesars Entertainment, Yotel, Aloft, and other Top hotel chains. Ever-changing technology means that the expectations of hotel guests are constantly evolving. The pandemic facilitated technology adoption, as hotel managers were forced to implement technologies that they previously rejected – and often found some of them very effective. From the benefits of OpEx expenses on the bottom line, to software integration options, and new innovations coming from emerging technology, cloud communications offers hotels opportunities for back office efficiency with low technology acquisition … Hotels can now focus on providing quality Hospitality services and best experience and leave the rest to the Information Technology. Contact us NOW as great opportunity is waiting for you just around the corner. This is a hospitality technology trend that’s rocking the hotel sector. service is the key to success in the hospitality industry, Information Systems in the Hotel industry, Top Digital Marketing Trends in the Hospitality Industry, 9 Best Hospitality Digital Marketing Tools in 2020, Smart Hotels Explored and Explained | Hotels of the Future, 14 Best Food and Beverage Shows Around the World. Request a free demo and see what our solutions bring you. Besides, this technology provides instant access to the room with no need for keys. How does AR look like? Augmented reality is a technology that expands our physical world, adding layers of digital information onto it. There are multiple exciting technologies driven by AI set to reshape hospitality. Artificial intelligence, as a concept, has been around since the 1950s, but it is only in recent years that technology has advanced enough to the point where it can be considered sufficiently reliable to deploy for important business tasks, therefore making it a big part of the current trends in the hospitality industry. For example, connecting a property management system (PMS) to another smart tool, such as a direct messaging app, will allow hoteliers to create a detailed customer profile, which can translate into a personalized upsell offer. You can take a two-hour flight where you can travel around the globe in a virtual environment. WiFi and faster internet are bare necessities now. In this article, we turn our focus on technology trends in the hospitality industry. Unlike Virtual Reality (VR), AR does not create its own virtual artificial environments as a replacement for the physical one. Artificial intelligence (AI) gave the information technology industry the much-needed rejuvenation and now AI … As more businesses are implementing new technologies and are beginning to see the benefits. Advancements in the hospitality technology trends will reduce any potential issues with reservation and payment procedures and ensure that they are completely reliable. All Hotel Managers and Restaurant owners must take note of this. But that’s just a start. Let’s check out how it’s going to do so in 2020 and beyond. Now think of the issues within the hospitality industry due to fraudulent transactions. Recognition technology in the hospitality industry includes face and fingerprint recognition. Related article: How smart technology is influencing the guest experience in 2020 From operations to guest experience to marketing, smart hotel technology offers a variety of cost savings and revenue opportunities, and it is enabling hotel owners to reach new levels of profitability. Online reservation services, automated chatbots, inline translation functions, and mobile hotel check-in features are only a handful of examples of how hotels now depend on technology for their operations. The old-school cynics still claim that technology in this new digital age is no match for the warmth and personality of the receptionist’s welcome at your favorite hotel concierge whose 20 years of personal connections can land you those sought-after dinner reservations and concert tickets. 2020 Industry Outlook: Imagination to Iteration By Dorothy Creamer, Editor, HT magazine - 02/07/2020 Get great content like this right in your inbox. In addition to the statistics that show an undoubtedly positive response to technology, there are other benefits to be gained from the shift of current trends in the hospitality industry. Yes, even for the customers. When it comes to travel in the 21st century, standard and impersonal experiences just won’t cut it anymore. With this nifty hotel tech, guests don’t have to walk to or call the helpdesk. Various augmented reality apps will for surely impact our habits, social life, entertainment industries and are slowly moving into adoption phase, not only as part of the current trends in the hospitality industry, but also as part of our daily routines in our busy schedules. Yes, the future is here and all latest trends in hospitality industry look way more exciting than a decade ago, wouldn’t you agree? “Keeping up to date with technology remains a major challenge for the hospitality industry. Posted on September 8, 2020. The widespread adoption of new technologies in this industry over recent years has fundamentally reshaped the way in which services are provided and received. Greater use of IT in the Hotel industry has ensured easier entry of the Information Systems even in Budget hotels. Let’s take things a notch higher as it’s 2020 that is taking us deeper into the era of artificial intelligence and cloud computing. People like to communicate in different ways and with so many options out there and as hospitality technology trend shows, it’s expected from hoteliers to be able to provide a large variety of it. Information Technology in the Hotel Industry is becoming more and more important to gain a competitive edge. While the Covid-19 pandemic is focusing many industry players on short-term business survival, understanding the top hospitality trends will be essential for long-term competitiveness. The reception processes are more instant now than ever before with just a push of a few buttons on your remote control. With more and more demand for personalization guest experience is improving. Top Tech Trends in 2020 For The Hospitality Industry. Hospitality technology is taking a big step in direction of smarter future. By default, people now rely on various online platforms and best Travel Websites to look for accommodation and make bookings; therefore, the hotel industry has capitalised on this. December 23, 2019 . Thus, Information technology in the Hotel industry is more important than ever today. 2020 is now thankfully almost behind us. Thoughtful adoption of technology can perk up guest experiences and keep pace with the varying … Hotel technology trends 2020: How it helps the hospitality industry defeat COVID19 outbreak. Backend efficiency to improve by greater use of AI driving down the costs. We are aware that the topic has been beaten to death and we would thus like to make this informative yet refreshing for those managing restaurants and hotels. The properties can now dramatically improve user experience while taking advantage of the current trends in the hospitality industry and at the same time still be focusing on guest’s privacy and comfort as their priority. Also, as current trends in the hospitality industry suggest, enabling guests to choose their preferred communication means is another great way of personalizing the guests stay. How about reserving a table for two for a fancy late-night dinner without having to wait in lines in front of the restaurant? The concept of personalization has even been called “a must have” for hoteliers as part of trends in tourism and hospitality industry. Moving on to some insights on hospitality industry technology that would be useful for restaurants and hotels. “The hotel room’s television and radio are taking a backseat as research shows guests use other technologies to keep themselves entertained. Innovative Technology products in Hospitality. The Near Future of Hospitality The current hospitality landscape presents challenges and opportunities, giving traditional hoteliers little choice but to embrace technological transformation head-on to maximize guest loyalty, grow revenue, and to support future growth. Future focus: three hospitality trends for 2020 and beyond. By. As a new digital era evolves and new trends in hospitality industry progress, one thing is for certain, artificial intelligence and virtual reality will increasingly become part of the current trends in the hospitality industry over the course of 2020. Today’s guest demands are tomorrow’s history; so the clever companies are the ones which constantly peer over the horizon. To be successful in a fast-moving industry like hospitality means never standing still. So, in the age of Big Data, Blockchain, Cloud Computing, Analytics and Shared Economy, what trends could be in store for hospitality technology for hotels and restaurants? So, what’s new as far as hospitality innovation and the latest hospitality technology trends in 2020 are concerned? May it be payments, supply chain management or customer loyalty programme Blockchain might very well revolutionize the Hospitality industry. This can be delivered in the form of a personal text message, which lets guests know that their specific needs can be met and honoured by the hotel. All that and more with just a few clicks on your hotel TV screen. There is a reason why we have begun with AI in hospitality as one of the latest hospitality technology trends. The impact of IoT on the hospitality industry is expected to increase over the coming years. Here are some of the top tech … They want to book a property that goes that extra mile when it comes to them as a client, who wouldn’t want an experience that focuses on trends in tourism and hospitality industry and strives to tailor the guest experience in such a way that will fit them perfectly? 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